FAQ

PREPAID RELOAD FAQ

What should I do if reload is not updated?

Wait for 5 minutes after payment is successful. If your mobile number is still not reloaded then email support@freelys.com and we will respond to it as soon as possible.

Does my online prepaid reload take place immediately?

Yes. You get your prepaid reload done virtually in an instant.

Once you log in and select the brand and denomination of your prepaid reload, you can proceed to key in your mobile number and make payment using your credits. Upon confirming your transaction, the backend system will reload your prepaid airtime OTA (over the air) within a minute or two.

Can I reload for my family and friends as well?

Yes! All you need to do is to select the prepaid telco, denomination and followed by the mobile number you want to reload.

Are there any extra or hidden charges for reloading my prepaid via Freelys.com?

No. There are no extra or hidden charges when you reload through us. In fact, if you open a reseller account, you will even get it at a discount! How cool is that?

VOUCHERS FAQ

Will I be charged for redeeming these vouchers?

No, absolutely not. These vouchers are totally free and all you need to do is to use the Freelys points in your Voucher Wallet to redeem the vouchers.

Are the vouchers in in digital or physical form?

You can choose to redeem digital or physical vouchers.

Redemption of digital vouchers is instantaneous, and you can even opt to redeem them even while you are at the merchant’s outlet. Upon redemption, just show the merchant the voucher QR code for redemption.

For redemption of physical vouchers, you will need to ensure that your contact details in your member account profile such as mobile number, address and email are accurate to ensure prompt delivery.

What should I do if I don’t receive my digital or physical vouchers?

If you don’t receive your digital vouchers in your Voucher Wallet instantly, or your physical vouchers within 5 business days, do let us know at support@freelys.com immediately.

How long does it take for the vouchers to reach me?

You will receive your digital vouchers instantly in your Voucher Wallet upon redemption. Physical vouchers will be delivered to you within 5 business days upon redemption.

How do I use my vouchers?

Digital Vouchers: You’ll get your digital vouchers instantly upon redemption. Just show the voucher’s QR code from your phone to the merchant for verification before using.

Physical Vouchers: Once your transaction request has been initiated and confirmed, we will send the physical vouchers to you via courier/post. You can then bring the physical vouchers to the merchant’s outlet to use.

Can I give these vouchers to anybody?

Yes, these vouchers are transferrable. You can give these vouchers to your friends and relatives.

Are there any handling charges to send me the physical voucher?

No. For now there are no charges to you.

Can I redeem more than 1 quantity of same voucher?

Yes you can. However do check out the voucher merchant’s terms and conditions pertaining to the voucher use.

Can I give the vouchers to my friends?

Certainly! You can pass the vouchers to your friends as these are transferable.

Can I redeem vouchers without reloading my prepaid?

You may redeem as many vouchers as you like as long as your voucher wallet has sufficient Freelys points to initiate the redemption.

I am a merchant and I want to distribute my vouchers through you. What do i do?

Kindly contact us at info@freelys.com

PAYMENT RELATED QUERIES

Is it safe to reload my prepaid online through your platform?

Yes it is! This is because you’ll be using prepaid credits to reload your prepaid via a secure platform which enables all transactions to be executed securely.

How can I make the payment?

First, complete the online form here to open an account with us. Next, you can bank in the funds to top up your account with reload credits. Our bank account details are:

Name of Account Holder: MyFreelys Marketing Sdn Bhd

AmIslamic Bank Account No: 217 202 2011 473

Can I use my debit/ATM card to make payment of recharge?

This option is currently not available and we’re working to make this payment method possible for you in the near future.

FREELYS MEMBERSHIP FAQ

Why should I join as a member?

Membership is free and has privileges! As a member, you’ll get Freelys points for your reloads which can be used to redeem vouchers or use your Freelys as shopping credits at affiliated merchants’ stores. If you’re not a member yet, click here to sign up – it’s free!

Can I still reload my prepaid without being a member?

Sure. Simply visit any of our over 1,000 authorised e-reload centres nationwide to reload but unfortunately, you won’t be able to receive Freelys points to go with your reloads – and that’s a shame. Why not get more in return for your reloads?

How can I change my password?

Just Login to your Member Account here and go to My Profile tab to change and update your password.

How can I edit my account details?

Just Login to your Member Account here and go to My Profile tab to change and update your account profile details.

I forgot my password. What should I do?

This is very simple. Just click on "Forgot password?" at the bottom part of the login page here and an email will be sent to your registered email with a temporary password.

How can I register?

Signing up as a member is fast and simple – just click here to sign up.

Is it necessary to register with the site?

Freelys.com is a reload platform with special benefits and privileges for members. Why not get more freebies and privileges for what you’re already doing?

CREDITS FAQ

What are Reload Credits?

Reload Credits are prepaid tokens that are used by members to reload their prepaid mobile airtime via the Freelys.com reload platform. These reload credits are managed by our strategic partner MobilityOne Sdn Bhd, a wholly owned subsidiary of MobilityOne Limited, which is a licensed payment system operator by Bank Negara, Malaysia.

(http://www.bnm.gov.my/payment/05_regulatees.htm).

MobilityOne Limited (LSE: MBO.UK) is listed on AIM of the London Stock Exchange and the group is a leading solution provider for electronic transactions and payments in the South East Asia Region.

How do I reload my prepaid using my Reload Credits?

Just login to your Reload Account and proceed to select your prepaid telco and denomination. Next step is to key in the mobile number to reload and confirm your transaction by pressing the “Submit” button. Reconfirm your transaction and the system will then confirm that the reload transaction has taken place. In the highly unlikely scenario where for some reason, your reload isn’t successful, we will refund your reload credits into your reload account.

How do I see my Credits?

As a reseller, you can check your Credits by:

Step 1: Log in to https://www.onepay.com.my/Freelys/default.aspx

Step 2: Key in your reseller username and password

Step 3: Under ‘Manage Pool’, select ‘Transfer Pool from HQ’

Step 4: You will see your credits in the screen as follow

Do my Reload Credits expire?

No. Your Reload Credits are safe, secure and do not expire.

How long does it take for my money to reflect in Credits?

Reload Credits will be reflected into your account once we have verified receipt of your deposit. Kindly email a scanned copy your deposit transaction slip to us at reload@freelys.com or fax it to us at 603-7883 0328.

I want to stop using Freelys.com. Can I convert back my Reload Credits back into cash?

Yes you can. Just send us an email and complete the account closing form online. And we will proceed to close off you reload account and deposit the cash into your bank account as requested.

I am running low on Credits. How do I top up my Reload Credits?

Good question! To top up your Reload Credits, all you need to do is to deposit funds into our account and send us the deposit transaction slip. Upon verification, the corresponding Reload Credits will credited into your Reload Account. It’s as simple as that.

GENERAL QUERIES

What is Freelys.com?

Freelys.com is a unique prepaid reload platform covering all major prepaid telco brands and rewards members with instant rewards for each reload and also turns reloads into shopping credits too.

How it that you guys can afford to give away free stuff?

With every reload, members will receive Freelys points to redeem vouchers of between 30% to 100% equivalent value. This allows members to pick and choose the relevant rewards that they want at any time. Our company works with a diverse range of affiliated merchant partners to bring you an ever growing selection of rewards encompassing categories such as F&B, retail, health and beauty, fashion etc.

Who are you guys?

MyFreelys Marketing Sdn Bhd is a digital marketing company that is funded by private equity and focuses on marketing solutions for the mobile, online and offline space.

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